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Guest Service Agent

Residence Inn Milford

Residence Inn Milford

62 Rowe Avenue

Milford, CT 06460

Telephone (203) 283-2100


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Posted September 11, 2017

Be A Part of Our Passionate & Committed Team!

Guest Service Agent

Come Join the Waterford Hotel Group Team!

Are you looking to join a progressive organization with a passion for excellence and commitment to integrity and fairness? Do you want to be part of a team that welcomes collaboration with a focus on continuous improvement? Do you want to work for an organization that will truly recognize your professional contributions and invest the time and resources in assisting you to reach your professional goals? If so, you need look no further than Waterford Hotel Group!

The Ideal Candidate for this Position

We are looking for enthusiastic, friendly customer service professionals! Prior face-to-face customer experience is a huge plus, but your attitude is more important. You must have a polished presentation with professional communication skills. Scheduling flexibility is a must.

Job Description

This position is responsible for providing superior customer service at all times. You will assists guests with check-ins/check-outs, resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc., as well as handling guest registration, room assignments, and accommodating special requests whenever possible.

Job Requirements

  • Must be an outgoing, positive, friendly person.
  • Must be able to work a flexible schedule including nights, weekends and holidays.
  • Previous customer service experience preferred
  • Previous hotel experience a plus, but not required
  • You must be able to pass a thorough background check as well as be drug free.

Benefits

Waterford Hotel Group offers a competitive compensation and benefits package including medical, dental, vision, disability and life insurance, 401k, tuition reimbursement, vacation, personal days, and hotel discounts.   EOE/M/F/D/V

Residence Inn Milford

74 Room Extended Stay

Our Hotel

Within 15 minutes from historic Yale University and New Haven, the newly renovated Residence Inn Milford offers great amenities and first-class service for business or leisure travel. Our all-suite hotel near New Haven is 1 hour from Bradley International Airport and 10 minutes from a Metro North train station that can get you to NYC in under an hour and a half. At our Milford, CT hotel, enjoy spacious studio, one- and two-bedroom suites that are 50% larger than traditional hotel rooms. Our suites offer separate living, eating and sleeping areas, high-speed Internet and luxurious bedding. Enjoy complimentary hot breakfast buffet and Residence Inn Mix (Monday-Wednesday), on-site exercise room and outdoor swimming pool. You'll have access to many dining, entertainment and cultural options with downtown New Haven 15 minutes away.