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Guest Service Agent

Courtyard Hartford Cromwell

Courtyard Hartford Cromwell

4 Sebethe Drive

Cromwell, CT 06416

Telephone (860) 635-1001


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Part Time

Posted March 13, 2019

Be A Part of Our Passionate & Committed Team!

Guest Service Agent

Come Join the Waterford Hotel Group Team!

Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to “wow” our customers, we invite you to explore a career with Waterford Hotel Group.

The Ideal Candidate for this Position

We are looking for enthusiastic, friendly customer service professionals! Prior face-to-face customer experience is a huge plus but your attitude is more important. You must have a polished presentation with professional communication skills. Scheduling flexibility is a must.

Job Description

This position is responsible for providing superior customer service at all times. You will assists guests with check-ins/check-outs, resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc., as well as handling guest registration, room assignments, and accommodating special requests whenever possible.

Job Requirements

  • Must be an outgoing, positive, friendly person.
  • Must be able to work a flexible schedule including nights, weekends and holidays.
  • Previous customer service experience preferred
  • Previous hotel experience a plus, but not required
  • You must be able to pass a thorough background check as well as be drug free.

Benefits

We offer our eligible Associates a number of benefits to enhance their health and well-being:

  • Group insurance, including medical, dental, vision and company-paid life insurance
  • Paid time off including vacation days, personal days and holidays
  • Company-matched 401(k) plan
  • Voluntary benefits including short term disability, accident, life and critical illness
  • Life enrichment benefits including educational assistance, hotel discounts, travel assistance and more

  EOE/M/F/D/V

Courtyard Hartford Cromwell

145 Room Hotel

Our Hotel

The Courtyard by Marriott hotel in Cromwell is the perfect hotel when visiting Cromwell, Hartford and surrounding Central CT towns like Middletown, Berlin, and Rocky Hill. Located midway between Boston and New York and convenient to Bradley Airport, our hotel is a hub for corporate, group and leisure travelers in the Hartford area. We’re located minutes from Aetna, Pratt & Whitney, Henkel, UTC, Eversource and Hartford Healthcare offices. We are one of the preferred hotels during the PGA Golf Championship at TPC River Highlands. Families enjoy the nearby Brownstone Zip Line Adventure Park and Powder Ridge ski area. For a change of pace visit the CT Arts Trail featuring the Wadsworth Museum. Parents enjoy the convenience of easy access to CCSU, Wesleyan University, Trinity College and Champions Ice Rink from the hotel. Our Cromwell hotel offers up to 7,500 square feet of diverse meeting and banquet space and features 13 meeting rooms.