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Guest Service Agent

Sheraton Hartford Hotel at Bradley Airport

Sheraton Hartford Hotel at Bradley Airport

1 Bradley International Airport

Windsor Locks, CT 06096

Telephone (860) 627-5311


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Posted January 14, 2019

Be A Part of Our Passionate & Committed Team!

Guest Service Agent

Come Join the Waterford Hotel Group Team!

Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to “wow” our customers, we invite you to explore a career with Waterford Hotel Group.

The Ideal Candidate for this Position

We are looking for enthusiastic, friendly customer service professionals! Prior face-to-face customer experience is a huge plus, but your attitude is more important. You must have a polished presentation with professional communication skills. Scheduling flexibility is a must.

Job Description

This position is responsible for providing superior customer service at all times. You will assists guests with check-ins/check-outs, resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc., as well as handling guest registration, room assignments, and accommodating special requests whenever possible.

Job Requirements

  • Must be an outgoing, positive, friendly person.
  • Must be able to work a flexible schedule including nights, weekends and holidays.
  • Previous customer service experience preferred
  • Previous hotel experience a plus, but not required
  • You must be able to pass a thorough background check as well as be drug free.

Benefits

We offer our eligible Associates a number of benefits to enhance their health and well-being:

  • Group insurance, including medical, dental, vision and company-paid life insurance
  • Paid time off including vacation days, personal days and holidays
  • Company-matched 401(k) plan
  • Voluntary benefits including short term disability, accident, life and critical illness
  • Life enrichment benefits including educational assistance, hotel discounts, travel assistance and more

  EOE/M/F/D/V

Sheraton Hartford Hotel at Bradley Airport

237 Room Hotel

About the Sheraton Hartford Hotel at Bradley Airport

The 237-room Sheraton Hartford Hotel is located inside the Bradley airport complex, with an elevator from the indoor, underground 300-car parking garage providing direct access to the hotel and Bradley International Airport terminals. The Sheraton has been renovated to include new bedding, bathrooms and amenities. On-site amenities of the 10-story hotel include a Concierge Floor and lounge, an indoor swimming pool and complete exercise facility, high speed Internet access, fifteen meeting rooms, a full-service restaurant, lounge, Starbucks Cafe and grand ballroom to accommodate meeting and banquet functions up to 400 people.