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Gallery Host (Front Desk Agent)

Hyatt Place Mohegan Sun

Hyatt Place Mohegan Sun

2049 Norwich New London Turnpike

Uncasville, CT 06382

Telephone (860) 383-1234

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Posted June 11, 2019


Gallery Host (Front Desk Agent)

A GALLERY HOST or FRONT DESK AGENT with Hyatt Place Mohegan Sun is responsible for multiple tasks such as welcoming and checking guests in and out of the hotel, answering telephones, providing food and beverage service including making Starbucks coffees, serving alcoholic and non-alcoholic beverages, preparing food and other tasks while delivering outstanding customer service ensuring our guests feel "at home."

In addition, as a Gallery Host, other job functions include but are not limited to the following:

- Greet guests and complete the registration process to include inputting and retrieving information from the computer, confirmation of guest information, room selection, coding electronic keys, providing a welcome packet and ensuring guest knows location of room.

- Assist guests with check-out including proper cash handling, processing credit and debit cards, accepting and recording various forms of payment.

- Demonstrate a thorough knowledge of hotel information including room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.

- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.

- Report guestroom issues and coordinate activities with other departments such as Housekeeping, Maintenance, etc.

- Perform all other duties as assigned by Management


- Must be able to multi-task

- Customer Service experience required

- Ability to lift, pull, push moderate weight (minimum 20 lbs.)

- Ability to stand for long periods of time

- Schedule flexibility to work a variety of first and second shift hours in addition to weekends and holidays



Hyatt Place Mohegan Sun

176 Room Hotel

Our Hotel

Located within just one mile of Mohegan Sun Casino and nine miles of Foxwoods Resort Casino, our prime location is sure to cater to both the leisure and business traveler. Additional area attractions include Dodd Stadium; home of the CT Tigers, The Mystic Aquarium, Mystic Village, Mystic Seaport, Essex Steam Train, Waterford Speedbowl and a variety of local vineyards.

During your stay, a Gallery Host will happily assist you with orders from our Gallery Menu featuring soups, salads, sandwiches, flatbreads, pizza and more.  You can also enjoy specialty Starbucks® coffee, premium beer, wine and cocktails over friendly conversation in our comfortable Gallery and also enjoy a complimentary hot breakfast daily.