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Guest Service Agent

Inn on Boltwood


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Posted January 11, 2019

Be A Part of Our Passionate & Committed Team!

Guest Service Agent

Come Join the Waterford Hotel Group Team!

Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to “wow” our customers, we invite you to explore a career with Waterford Hotel Group.

The Ideal Candidate for this Position

We are looking for enthusiastic, friendly customer service professionals! Prior face-to-face customer experience is a huge plus but your attitude is more important. You must have a polished presentation with professional communication skills. Scheduling flexibility is a must.

Job Description

This position is responsible for providing superior customer service at all times. You will assists guests with check-ins/check-outs, resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc., as well as handling guest registration, room assignments, and accommodating special requests whenever possible.

Job Requirements

 

  • Must be an outgoing, positive, friendly person.
  • Must be able to work a flexible schedule including nights, weekends and holidays.
  • Previous customer service experience preferred
  • Previous hotel experience a plus, but not required
  • You must be able to pass a thorough background check.

 

Benefits

We offer our eligible Associates a number of benefits to enhance their health and well-being:

  • Group insurance, including medical, dental, vision and company-paid life insurance
  • Paid time off including vacation days, personal days and holidays
  • Company-matched 401(k) plan
  • Voluntary benefits including short term disability, accident, life and critical illness
  • Life enrichment benefits including educational assistance, hotel discounts, travel assistance and more

EOE/M/F/D/V

Inn on Boltwood

49 Room Inn

Inn on Boltwood

A Historic Amherst Hotel

In the heart of New England, where the lush, maple-lined lawn of Amherst Common meets the campus of Amherst College, the historic Inn on Boltwood, formerly The Lord Jeffery Inn, has been a treasured landmark hotel in Western Massachusetts since 1926. Inn on Boltwood remains the destination of choice for returning Five Colleges alumni, visiting parents, and travelers seeking a classic New England experience. Recognized as a Silver LEED Certified hotel and member of Historic Hotels of America, Inn on Boltwood remains dedicated to both environmental sustainability and historic preservation.

Each of our 49 guest rooms is unique. Guests enjoy modern comforts such as pillow-top mattresses, high thread count linens, complimentary WiFi and flat screen HD televisions in a historic New England setting. Our full-service contemporary Amherst restaurant, 30 Boltwood, offers an innovative menu featuring farm-to-table cuisine and masterfully-crafted cocktails.

For generations, the Inn on Boltwood has set the standard for stylish and sophisticated New England weddings. From rehearsal dinner through post-wedding brunch, the Inn can accommodate all of your needs with our diverse event spaces, customizable menus, and personalized service.

The Inn on Boltwood invites you to make your reservation now for your New England wedding, social event, meeting, vacation, or campus visit. Join us as we celebrate our past and embrace our future at our Amherst, Massachusetts hotel.