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Guest Service Agent

Hilton Garden Inn Riverhead


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Posted May 24, 2019

Be A Part of Our Passionate & Committed Team!

Guest Service Agent

The Ideal Candidate for this Position

We are looking for enthusiastic, friendly customer service professionals! Prior face-to-face customer experience is a huge plus, but your attitude is more important. You must have a polished presentation with professional communication skills. Scheduling flexibility is a must.

Job Description

This position is responsible for providing superior customer service at all times. You will assists guests with check-ins/check-outs, resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc., as well as handling guest registration, room assignments, and accommodating special requests whenever possible.

Job Requirements

  • Must be an outgoing, positive, friendly person.
  • Must be able to work a flexible schedule including nights, weekends and holidays.
  • Previous customer service experience preferred
  • Previous hotel experience a plus, but not required
  • You must be able to pass a thorough background check as well as be drug free.

  EOE/M/F/D/V

Hilton Garden Inn Riverhead

114 Room Hotel

At A Glance

With easy access to the Long Island Expressway, the Hilton Garden Inn Riverhead hotel is only minutes from over 40 vineyards in Long Island’s wine country. Take advantage of exclusive tours offered by our hotel in Riverhead, NY. Cross the street to shop at the Tanger Outlet Mall or enjoy family fun at Splish Splash Water Park.

Retreat to spacious guest room and relax in front of the 39-inch HDTV. Enjoy a sublime sleep on one of our plush Serta Perfect Sleeper® mattresses. Stay productive with complimentary WiFi, and stock the refrigerator with drinks and snacks purchased from our 24-hour Pavilion Pantry®. Whirlpool rooms are also available.

Start each morning with a breakfast in the Long Island Fork, also open for dinner. Keep active in the fitness center and heated indoor pool or catch up with work in the 24-hour business center. Relax at our outdoor holistic spa, offering a heated 22-person therapeutic whirlpool, stone fireplace and lounge seating.