Header widget area left

Guest Service Agent

Gettysburg Hotel


Search Other Jobs

Posted August 22, 2019

Be A Part of Our Passionate & Committed Team!

Guest Service Agent

Come Join the Waterford Hotel Group Team!

Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to “wow” our customers, we invite you to explore a career with Waterford Hotel Group.

The Ideal Candidate for this Position

We are looking for enthusiastic, friendly customer service professionals! Prior face-to-face customer experience is a huge plus but your attitude is more important. You must have a polished presentation with professional communication skills. Scheduling flexibility is a must.

Job Description

This position is responsible for providing superior customer service at all times. You will assist guests with check-ins/check-outs, resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc., as well as handling guest registration, room assignments, and accommodating special requests whenever possible.

Job Requirements

  • Must be an outgoing, positive, friendly person
  • Must be able to work a flexible schedule including nights, weekends and holidays
  • Previous customer service experience preferred
  • Previous hotel experience a plus, but not required
  • You must be able to pass a thorough background check

Benefits

We offer our eligible Associates a number of benefits to enhance their health and well-being:

  • Group insurance, including medical, dental, vision and company-paid life insurance
  • Paid time off including vacation days, personal days and holidays
  • Company-matched 401(k) plan
  • Voluntary benefits including short term disability, accident, life and critical illness
  • Life enrichment benefits including educational assistance, hotel discounts, travel assistance and more

For more information about Waterford Hotel Group, please visit our website at www.waterfordhotelgroup.com.

EOE/M/F/D/V

Gettysburg Hotel

119 Room Hotel

Our Hotel

The Gettysburg Hotel, Est. 1797 is located in the heart of historic downtown Gettysburg, Pennsylvania and is within walking distance to the Gettysburg battlefield, historic area attractions, and many downtown shops & restaurants.

This historic Gettysburg hotel has been recently renovated and offers superior service in a charming and ideal setting; rich in history and hospitable ambiance.

Each of the 119 well-appointed guest rooms and suites at the Gettysburg Hotel are designed with today’s traveler in mind. Gettysburg Hotel guests enjoy complimentary high speed wireless Internet, business center and fitness center access, a roof top swimming pool, new flatscreen HDTVs, casual dining at One Lincoln Food & Spirits, and so much more.

Our historic Pennsylvania hotel boasts approximately 9,000 square feet of renovated meeting space, including a magnificent grand ballroom overflowing with history. We offer award winning food, beverage and catering service beyond compare.

The hotel’s location and proximity to Gettysburg National Parks, Washington, D.C., Baltimore, Harrisburg and Hershey make it an ideal spot for traveling to a variety of historic sites and places of interest.