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Guest Service Agent

Courtyard by Marriott Lake Placid

Courtyard by Marriott Lake Placid

5920 Cascade Road

Lake Placid, NY 12946

Telephone (518) 523-2900


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Posted October 28, 2020

Be A Part of Our Passionate & Committed Team!

Guest Service Agent

Come Join the Waterford Hotel Group Team!

Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to “wow” our customers, we invite you to explore a career with Waterford Hotel Group.

Workplace Safety in the era of COVID-19

Associate and guest safety continues to be our top priority.  We strictly follow social distancing guidelines.  Our staff are supplied with all necessary Personal Protective Equipment, our cleaning products and methods follow CDC guidelines, and we precisely adhere to all state orders.

The Ideal Candidate for this Position

We are looking for enthusiastic, friendly customer service professionals! Prior face-to-face customer experience is a huge plus but your attitude is more important. You must have a polished presentation with professional communication skills. Scheduling flexibility is a must.

Job Description

This position is responsible for providing superior customer service at all times. You will assists guests with check-ins/check-outs, resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc., as well as handling guest registration, room assignments, and accommodating special requests whenever possible.

Job Requirements

  • Must be outgoing, positive and friendly
  • Must be able to work a flexible schedule including nights, weekends and holidays
  • Previous customer service experience preferred
  • Previous hotel experience a plus, but not required
  • You must be able to pass a thorough background check as well as be drug free

Benefits

We offer our eligible Associates a number of benefits to enhance their health and well-being:

  • Group insurance, including medical, dental, vision and company-paid life insurance
  • Paid time off including vacation days, personal days and holidays
  • Company-matched 401(k) plan
  • Voluntary benefits including short term disability, accident, life and critical illness
  • Life enrichment benefits including educational assistance, hotel discounts, travel assistance and more

For more information about Waterford Hotel Group, please visit our website at www.waterfordhotelgroup.com.

EOE/M/F/D/V

Courtyard by Marriott Lake Placid

96 Room Hotel

Our Hotel

Our modern hotel immerses you in lodge-style décor with rustic features. Reconnect with nature while visiting the waters of Lake Placid, the Adirondacks Mountains and Whiteface Mountain during your stay. We are also minutes from various Olympic sites such as Lake Placid Olympic Center. Following an adventurous day, transition to our well appointed rooms and suites. We offer complimentary Wi-Fi, plush bedding and living areas. Some of our rooms even offer a hot tub and fireplace. After a relaxing night, have a delicious breakfast with your favorite Starbucks® coffee at The Bistro, or grab a quick snack at our 24-hour Market. During downtime, be sure to take a dip in our impressive indoor pool which includes two whirlpools and a waterfall. When you have to get back to business, host a productive meeting in our event room with AV equipment.