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Guest Services Representative

DoubleTree by Hilton Hotel Little Rock


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Posted May 4, 2021

Guest Services Representative

About This Job

Be A Part of Our Passionate & Committed Team!

Come Join the Waterford Hotel Group Team!

Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to “wow” our customers, we invite you to explore a career with Waterford Hotel Group.

Workplace Safety in the era of COVID-19

Associate and guest safety continues to be our top priority.  We strictly follow social distancing guidelines.  Our staff are supplied with all necessary Personal Protective Equipment, our cleaning products and methods follow CDC guidelines, and we precisely adhere to all state orders.

The Ideal Candidate for this Position

We are looking for enthusiastic, friendly customer service professionals! Prior face-to-face customer experience is a huge plus, but your attitude is more important. You must have a polished presentation with professional communication skills. Scheduling flexibility is a must.

Job Description

This position is responsible for providing superior customer service at all times. You will assists guests with check-ins/check-outs, resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc., as well as handling guest registration, room assignments, and accommodating special requests whenever possible.

Job Requirements

  • Must be an outgoing, positive, friendly person.
  • Must be able to work a flexible schedule including nights, weekends and holidays.
  • Previous customer service experience preferred
  • Previous hotel experience a plus, but not required
  • You must be able to pass a thorough background check as well as be drug free.

Benefits

We offer our eligible Associates a number of benefits to enhance their health and well-being:

  • Group insurance, including medical, dental, vision and company-paid life insurance
  • Paid time off including vacation days, personal days and holidays
  • Company-matched 401(k) plan
  • Voluntary benefits including short term disability, accident, life and critical illness
  • Life enrichment benefits including educational assistance, hotel discounts, travel assistance and more

  EOE/M/F/D/V

Where the Little Things Mean Everything

DoubleTree by Hilton™ understands that doing the little things well means everything. It all starts with a warm chocolate chip cookie welcome. And yet, the experience is far from cookie-cutter. The hotels are interesting, unique properties in great locations and serve as the antidote to impersonal vacations, meetings and events. Our guests stay with us because they know they'll enjoy an experience they truly value at a competitive price.

The DoubleTree by Hilton brand is built on a genuine foundation of warmth and concern. A culture of CARE [Creating A Rewarding Experience] is at the heart of everything we do. We have a system of timeless values that inspires and empowers our Team Members to extend simple acts of care and thoughtfulness that create an exceptional guest experience. Our culture of CARE also encourages Team Members to celebrate their own voices—and simply be themselves—to enjoy more genuine interactions with guests.

DoubleTree by Hilton™ operates more than 330 diverse properties worldwide, with sites on four continents. Our Team Member training is conducted with a truly global perspective, focusing on content that ensures respect for local customs, cultures and market needs. Our service training has even been migrated to an iPad app for easy accessibility on the go. We've also created the Global CARE Community website as a destination for Team Members to find resources, access training modules and share ideas.

Join us now and show us how much YOU care.

DoubleTree by Hilton Hotel Little Rock

288 Room Hotel

At A Glance

Situated in the heart of downtown Little Rock on the banks of the Arkansas River, DoubleTree by Hilton Hotel Little Rock offers the best in southern hospitality. The hotel provides refreshed guest rooms, a stylish lobby, and a redesigned business center. Dine at our signature restaurant, Bridges, for a casual experience with local and regional fare, or pick up sundries at the new Made Market.

Begin your stay at this friendly and inviting Little Rock hotel with our signature chocolate chip cookie, and allow our staff to cater to your needs. Conveniently located only 10 minutes from the Little Rock National Airport and just off I-30, our downtown location offers easy access to everything the Arkansas capital has to offer. 

  • Located in the heart of downtown Little Rock, near many local attractions
  • Pool on the 4th floor overlooking downtown
  • On-site restaurant serving breakfast, lunch and dinner
  • Flexible meeting and event space; 24-hour business center