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Guest Service Agent

Sheraton Hartford Hotel at Bradley Airport

Sheraton Hartford Hotel at Bradley Airport

1 Bradley International Airport

Windsor Locks, CT 06096

Telephone (860) 627-5311


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Posted October 6, 2021

$250 Incentive Paid at 60 Days

Guest Service Agent

Come Join the Waterford Hotel Group Team!

Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to “wow” our customers, we invite you to explore a career with Waterford Hotel Group.

The Ideal Candidate for this Position

We are looking for enthusiastic, friendly customer service professionals! Prior face-to-face customer experience is a huge plus but your attitude is more important. You must have a polished presentation with professional communication skills. Scheduling flexibility is a must.

Job Description

This position is responsible for providing superior customer service at all times. You will assists guests with check-ins/check-outs, resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc., as well as handling guest registration, room assignments, and accommodating special requests whenever possible.

Job Requirements

  • Must be an outgoing, positive, friendly person
  • Must be able to work a flexible schedule including nights, weekends and holidays
  • Previous customer service experience preferred
  • Previous hotel experience a plus, but not required
  • You must be able to pass a thorough background check as well as be drug free

Benefits

We offer our eligible Associates a number of benefits to enhance their health and well-being:

  • Group insurance, including medical, dental, vision and company-paid life insurance
  • Paid time off including vacation days and holidays
  • Company-matched 401(k) plan
  • Voluntary benefits including short term disability, accident, life and critical illness
  • Life enrichment benefits including educational assistance, hotel discounts, travel assistance and more

For more information about Waterford Hotel Group, please visit our website at www.waterfordhotelgroup.com

EOE/M/F/D/V

Sheraton Hartford Hotel at Bradley Airport

237 Room Hotel

Our Hotel

The Sheraton Hartford Hotel at Bradley Airport is committed to making a stay as comfortable and convenient as possible. Whether guests are looking to catch up on some work or spend some quality time with their family, they will feel right at home here. Our location inside the Bradley International Airport is ideal for those flying in and out of New England. We’re highly ranked on TripAdvisor and located near top attractions including the Basketball Hall of Fame, Six Flags New England, and the New England Air Museum. Our pet-friendly hotel features 237 spacious guest rooms, Starbucks® Coffee, and complimentary high-speed internet access. Guests can relax with a splash in our indoor pool or enjoy our fitness center. They can dine at Concorde’s, our signature restaurant. Our hotel offers business amenities and is located near UTC Aerospace, American Honda, Amazon, Westinghouse, and other leading Connecticut businesses.