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Operations Supervisor

Gettysburg Hotel

Gettysburg Hotel

One Lincoln Square

Gettysburg, PA 17325

Telephone (717) 337-2000


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Posted November 19, 2021

Be A Part of Our Passionate and Committed Team!

Operations Supervisor

Waterford Hotel Group

Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to “wow” our customers, we invite you to explore a career with Waterford Hotel Group.

As a hotel Operations Supervisor, you will be responsible for providing oversight and staff management, for functions within the hotel Operations departments with the primary focus on Food and Beverage. You will strive to continually improve guest and employee satisfaction, and to maximize the financial performance of the department, while ensuring that standards and procedures are consistently being followed. Your specific duties in this role will include:

  • Working side by side with the Food & Beverage and Banquet teams to ensure proper training, guest satisfaction and floor/event coverage
  • Creating and nurturing a work environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service
  • Examining employee and guest satisfaction results, and developing game plans to attack need areas while expanding on areas of strength
  • Providing excellent customer service by being readily available to and approachable for all guests
  • Addressing guest concerns in a proactive manner
  • Ensuring that all team members meet or exceed all hospitality requirements
  • Ensuring that a viable key control program is in place
  • Interviewing candidates and assisting in making hiring decisions
  • Ensuring that orientations for new team members are thorough and completed in a timely fashion

Job Requirements

We are looking for a hotel Operations Supervisor who combines meticulous professionalism with a friendly, welcoming, and energetic personality. It is important that you are able to effectively supervise restaurant and banquet functions to ensure your location’s continued profitability. You should also display excellent verbal and written communication and interpersonal skills as well as strong customer-service and marketing abilities. Specific qualifications for the role include:

  • High school diploma or GED; Associate’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major, a plus
  • 4 years experience (2 years with an Associate’s degree) in the food & beverage or related professional area
  • Experience in implementing payroll and inventory cost controls
  • Staff management experience a plus
  • You must be able to pass a thorough background check

Benefits

We offer our eligible Associates a number of benefits to enhance their health and well-being:

  • Group insurance, including medical, dental, vision and company-paid life insurance
  • Paid time off including vacation days, personal days and holidays
  • Company-matched 401(k) plan
  • Voluntary benefits including short term disability, accident, life and critical illness
  • Life enrichment benefits including educational assistance, hotel discounts, travel assistance and more

For more information about Waterford Hotel Group, please visit our website at www.waterfordhotelgroup.com.

EOE/M/F/D/V

Gettysburg Hotel

119 Room Hotel

Our Hotel

The Gettysburg Hotel, Est. 1797 is located in the heart of historic downtown Gettysburg, Pennsylvania and is within walking distance to the Gettysburg battlefield, historic area attractions, and many downtown shops & restaurants.

This historic Gettysburg hotel is fully updated to offer superior service and modern amenities in a charming and ideal setting; rich in history and hospitable ambiance.

Each of the 119 well-appointed guest rooms and suites at the Gettysburg Hotel are designed with today’s traveler in mind. Gettysburg Hotel guests enjoy complimentary high speed wireless Internet, business center and fitness center access, a roof top swimming pool, new flatscreen HDTVs, casual dining at One Lincoln Food & Spirits, and so much more.

Our historic Pennsylvania hotel boasts approximately 9,000 square feet of versatile meeting space, including a magnificent grand ballroom overflowing with history. We offer award winning food, beverage and catering service beyond compare.

The hotel’s location and proximity to Gettysburg National Parks, Washington, D.C., Baltimore, Harrisburg and Hershey make it an ideal spot for traveling to a variety of historic sites and places of interest.