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Guest Service Agent

Fairfield Inn by Marriott Boca Raton

Fairfield Inn by Marriott Boca Raton

3400 Airport Road

Boca Raton, FL 33431

Telephone (561) 417-8585


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Posted November 23, 2021

Come Join Our Team!

Guest Service Agent

Come Join the Waterford Hotel Group Team!

Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to “wow” our customers, we invite you to explore a career with Waterford Hotel Group.

The Ideal Candidate for this Position

We are looking for enthusiastic, friendly customer service professionals! Prior face-to-face customer experience is a huge plus but your attitude is more important. You must have a polished presentation with professional communication skills. Scheduling flexibility is a must.

Job Description

This position is responsible for providing superior customer service at all times. You will assists guests with check-ins/check-outs, resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc., as well as handling guest registration, room assignments, and accommodating special requests whenever possible.

Job Requirements

  • Must be an outgoing, positive, friendly person
  • Must be able to work a flexible schedule including nights, weekends and holidays
  • Previous customer service experience preferred
  • Previous hotel experience a plus, but not required
  • You must be able to pass a thorough background check as well as be drug free

Benefits

We offer our eligible Associates a number of benefits to enhance their health and well-being:

  • Group insurance, including medical, dental, vision and company-paid life insurance
  • Paid time off including vacation days, personal days and holidays
  • Company-matched 401(k) plan
  • Voluntary benefits including short term disability, accident, life and critical illness
  • Life enrichment benefits including educational assistance, hotel discounts, travel assistance and more

For more information about Waterford Hotel Group, please visit our website at www.waterfordhotelgroup.com.

EOE/M/F/D/V

Fairfield Inn by Marriott Boca Raton

119 Room Hotel

Our Hotel

The Fairfield Inn & Suites by Marriott Boca Raton Florida Hotel is located near the intersection of Glades Rd and I-95 next to the Cinemark Palace 20 Theatres and Boomers Boca Raton. Boca Raton Airport (BCT), with Privaira, Signature Flight and Atlantic Aviation FBO's, are directly behind the hotel. Guests enjoy attractions like the Town Center Mall, Mizner Park, Morikami Museum and the Boca Raton Art Museum. The stunning beaches of Boca Raton and Delray Beach are just minutes from the hotel. Golfers enjoy the excellent Boca Raton Florida golf courses nearby. Business or education travelers coming to Lynn University, Florida Atlantic University (FAU) or any of the nearby Boca Raton companies, appreciate large, extended-stay suites with separate sleeping and living areas. Other notable nearby attractions include Boca Regional Hospital, American Top Team, and Spanish River Library.