780 Bridgeport Avenue
Shelton, CT 06484
Telephone (203) 929-1500
Courtyard by Marriott Shelton
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Posted November 23, 2021
Be A Part of Our Passionate & Committed Team!
Guest Service Agent
Come Join the Waterford Hotel Group Team!
Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to “wow” our customers, we invite you to explore a career with Waterford Hotel Group.
The Ideal Candidate for this Position
We are looking for enthusiastic, friendly customer service professionals! Prior face-to-face customer experience is a huge plus but your attitude is more important. You must have a polished presentation with professional communication skills. Scheduling flexibility is a must.
This position is responsible for providing superior customer service at all times. You will assists guests with check-ins/check-outs, resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc., as well as handling guest registration, room assignments, and accommodating special requests whenever possible.
- Must be an outgoing, positive, friendly person
- Must be able to work a flexible schedule including nights, weekends and holidays
- Previous customer service experience preferred
- Previous hotel experience a plus, but not required
- You must be able to pass a thorough background check as well as be drug free
We offer our eligible Associates a number of benefits to enhance their health and well-being:
- Group insurance, including medical, dental, vision and company-paid life insurance
- Paid time off including vacation days, personal days and holidays
- Company-matched 401(k) plan
- Voluntary benefits including short term disability, accident, life and critical illness
- Life enrichment benefits including educational assistance, hotel discounts, travel assistance and more
Courtyard by Marriott Shelton
149 Room Hotel
Experience the Courtyard Shelton hotel near Milford, CT. Our hotel is conveniently located in Fairfield County near Bridgeport, Trumbull, and New Haven. Enjoy the fun and beauty of New England from our Shelton hotel. You can explore the Connecticut Wine Trail, Quassy Amusement Park, or the Sports Center of Connecticut. For brides and grooms, we're by The Waterview, Villa Bianca, Tashua Knolls, Grassy Hill Country Club and other local wedding venues. Nearby colleges include Yale University, Fairfield University, University of Bridgeport, and Sacred Heart University. Relax in our comfortable guest rooms for a stay unmatched by other hotels in Bridgeport. Our lobby offers inviting, flexible spaces to work or relax, free Wi-Fi and easy access to the latest news, weather and airport conditions via our GoBoard®. Don't forget to stop by The Bistro for healthy food and beverages or enjoy our bar and lounge.