Waterford Hotel Group

Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to “wow” our customers, we invite you to explore a career with Waterford Hotel Group.

The Ideal Candidate for this Position

Reporting directly to the General Manager, this leadership position functions as the leader for all Rooms areas of the hotel including Front Desk and Housekeeping. Responsibilities include executing flawless guest experiences, staffing, safety and sanitation. Ensures implementation and delivery of the service standards and initiatives to exceed guest expectations, increase profit and market share.  Manages front of house and back of house of Rooms departments, with clear and specific goals and accountability.   

Job Requirements

• 4-year degree from an accredited university in Hospitality Management or equivalent;  
• 5 years experience in hotel operations management, or related professional area
• Rooms department manager experience in full service hotel.
• Ability and willingness to work flexible hours including weekends and nights as business requires
• Strong customer relations skills and leadership capability
• Excellent verbal and written communication and presentation skill
• Detail oriented
• Ability to make quick decisions, problem solve to achieve guest satisfaction while ensuring compliance with policy and financial standards
• Must be able to pass a background check as well as be drug free

Benefits

We offer our eligible Associates a number of benefits to enhance their health and well-being:

• Group insurance, including medical, dental, vision and company-paid life insurance
• Paid time off including vacation days, personal days and holidays
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, accident, life and critical illness
• Life enrichment benefits including educational assistance, hotel discounts, travel assistance and more

For more information about Waterford Hotel Group, please visit our website at www.waterfordhotelgroup.com.

EOE/M/F/D/V