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Guest Service Agent

New Haven Village Suites

New Haven Village Suites

3 Long Wharf Drive

New Haven, CT 06511

Telephone (203) 777-5337


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Part-time

Posted June 10, 2022

Come Join Our Team!

Guest Service Agent

Come Join the Waterford Hotel Group Team!

Are you looking to join a progressive organization with a passion for excellence and commitment to integrity and fairness? Do you want to be part of a team that welcomes collaboration with a focus on continuous improvement? Do you want to work for an organization that will truly recognize your professional contributions and invest the time and resources in assisting you to reach your professional goals? If so, you need look no further than Waterford Hotel Group!

The Ideal Candidate for this Position

We are looking for enthusiastic, friendly customer service professionals! Prior face-to-face customer experience is a huge plus but your attitude is more important. You must have a polished presentation with professional communication skills. Scheduling flexibility is a must.

Job Description

This position is responsible for providing superior customer service at all times. You will assists guests with check-ins/check-outs, resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc., as well as handling guest registration, room assignments, and accommodating special requests whenever possible.

Job Requirements

  • Must be an outgoing, positive, friendly person.
  • Must be able to work a flexible schedule including nights, weekends and holidays.
  • Previous customer service experience preferred
  • Previous hotel experience a plus, but not required
  • You must be able to pass a thorough background check as well as be drug free.

Benefits

Waterford Hotel Group offers a competitive compensation and benefits package including medical, dental, vision, disability and life insurance, 401k, tuition reimbursement, vacation, personal days, and hotel discounts.   EOE/M/F/D/V

New Haven Village Suites

112 Room Extended Stay

About Us

New Haven Village Suites is an extended stay hotel designed for people that seek maximum flexibility when traveling. Located just off exit 46 on I-95, our newly renovated hotel blends all the conveniences of a hotel with the comforts of home. Whether it’s business or pleasure that brings you to New Haven for a day, a week, a month, or longer, we provide everything you need for a pleasant stay in New Haven, CT. Visit our Discover New Haven page to learn what’s in our neighborhood and our local New Haven area. Our guests return time after time to enjoy shoreline Connecticut, visit local colleges and universities like Yale, and to explore the rich culture of our historic city.