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Restaurant Manager

The Williams Inn


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Posted November 14, 2022

Come be a part of our passionate and committed team!

Restaurant Manager

Come Join the Waterford Hotel Group Team!!

Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to “wow” our customers, we invite you to explore a career with Waterford Hotel Group.

Restaurant Manager

Responsible for management of the restaurant,  ensuring  compliance with service and operational standards, maximization of profits in the hotel and outlets. Responsible for the restaurant functions, including production of new menus, creating and implementing food promotions, developing portion specifications and maintaining a high quality of service, staff supervision and development. Must have previous restaurant and beverage management experience, preferable from a hotel. This positions reports to the Director of Operations.

Responsibilities include:

  • Reviewing staffing levels to ensure guest service, operational needs, and financial objectives are met
  • Identifying any developmental needs of your team and coaching, mentoring, or otherwise helping them to improve their knowledge or skills
  • Developing specific goals and plans to prioritize, organize, and accomplish goals
  • Ensuring compliance with all food & beverage policies, standards, procedures by training, supervising, providing follow-up and hands-on management, and all applicable laws and regulations, as well as food handling and sanitation standards
  • Ensuring staff understands local, state, and federal liquor laws
  • Providing guidance and direction to subordinates, including setting performance standards and monitoring performance
  • Handling guest problems and complaints while delivering excellent customer service
  • Meeting with guests on an informal basis (during meals or upon departure) to obtain feedback on quality of food and beverage, service levels, and overall satisfaction
  • Ensuring corrective action is taken to continuously improve service results

Requirements

  • High school diploma or GED; 6 years experience in the food and beverage, culinary, or related professional area
  • Or 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years of experience in the food and beverage, culinary, or related professional area
  • Ability to encourage and build mutual trust, respect, and cooperation among team members
  • Ability to approach difficult situations with a customer service focus
  • Ability to manage / supervise a diverse team and delegate tasks accordingly
  • Must be able to pass a background check.

Benefits

We offer our eligible Associates a number of benefits to enhance their health and well-being:

  • Group insurance, including medical, dental, vision and company-paid life insurance
  • Paid time off including vacation days, personal days and holidays
  • Company-matched 401(k) plan
  • Voluntary benefits including short term disability, accident, life and critical illness
  • Life enrichment benefits including educational assistance, hotel discounts, travel assistance and more

EOE M/F/D/V

The Williams Inn

64 Room Hotel

About Us

Our hotel is surrounded by the art and culture of the Berkshires region and connects visitors to a wide variety of local area attractions.

Your Williamstown experience is anchored by our Spring Street location offering easy access to local shopping and dining, as well as the nearby Williams College, Clark Art Institute, MASS MoCA, and Williamstown Theatre Festival.

Our new inn features 64 well-appointed guest rooms with contemporary design reflective of the architecture of local area farmhouses. Through our commitment to environmental sustainability, our new three-story inn has embraced leading energy-saving features to reduce energy consumption by more than 40 percent.

After arriving, we invite you to dine at The Barn, our signature restaurant offering seasonal locally sourced cuisine and a craft bar. Additional property highlights include a fitness center and flexible meeting and event spaces that can accommodate up to 390 guests. This modern meeting space features a transitional inside-outside area that sets the stage for one-of-a-kind events.