4 Chapel Avenue
Andover, MA 01810
Telephone (978) 775-4900
Website www.andoverinn.com
Managed by Waterford Hotel Group
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posted March 14, 2023
Come Join the Andover Inn team!
Guest Service Agent
Come Join the Waterford Hotel Group Team!
Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to “wow” our customers, we invite you to explore a career with Waterford Hotel Group.
The Ideal Candidate for this Position
We are looking for enthusiastic, insightful and caring service professionals! Prior face-to-face customer experience is a huge plus but your attitude is more important. You must have a polished presentation with professional communication skills. Flexible schedules available.
Job Description
This position is tasked with providing superior customer service at all times, with the willingness to anticipate and follow up on our guests needs. You serve as the first point of contact for our valued guests, assisting with reservations, registration, community recommendations, and assist customers with inquiries in connection with hotel services, in-house events, directions, local attractions, room assignments, and accommodating special requests whenever possible. High level of guest interaction, follow through, and project management as assigned.
Job Requirements
- Must be an outgoing, positive, caring friendly person.
- Flexible scheduling available
- Previous customer service experience preferred, but not required.
- Previous hotel experience a plus, but not required
- You must be able to pass a thorough background check
Benefits
We offer our eligible Associates a number of benefits to enhance their health and well-being:
- Group insurance, including medical, dental, vision and company-paid life insurance
- Paid time off including vacation days, personal days and holidays
- Company-matched 401(k) plan
- Voluntary benefits including short term disability, accident, life and critical illness
- Life enrichment benefits including educational assistance, hotel discounts, travel assistance and more
For more information about Waterford Hotel Group, please visit our website at www.waterfordhotelgroup.com.
EOE/M/F/D/V
Andover Inn
30 Room Inn
About Us
The Andover Inn is a New England inn located about 25 miles north of Boston, MA on the 500-acre campus of Phillips Academy, one of the oldest private secondary boarding schools in the United States. Built in 1930 and fully renovated in 2010, The Andover Inn offers 30 modern guest rooms, three private function rooms, and an elegant 80-seat dining room.
The Andover Inn offers its guests a unique experience in an intimate setting and is the ideal location for a weekend getaway, family celebration, or corporate retreat. We are located within walking-distance to the center of Andover, Massachusetts, where the town gives its visitors a “metro-suburban” experience featuring trendy shopping, foodie experiences, and local New England charm. With easy access to major highways I-495 and I-93, the inn is just 30 minutes from Boston.