Come Join the Waterford Hotel Group Team!

Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to “wow” our customers, we invite you to explore a career with Waterford Hotel Group.

The Ideal Candidate for this Position

We are looking for enthusiastic, insightful and caring service professionals!  Prior face-to-face customer experience is a huge plus but your attitude is more important. You must have a polished presentation with professional communication skills. Flexible schedules available.  

Job Description

This position is tasked with providing superior customer service at all times, with the willingness to anticipate and follow up on our guests needs. You serve as the first point of contact for our valued guests, assisting with reservations, registration, community recommendations, and assist customers with inquiries in connection with hotel services, in-house events, directions, local attractions, room assignments, and accommodating special requests whenever possible. High level of guest interaction, follow through, and project management as assigned. 

Job Requirements

• Must be an outgoing, positive, caring friendly person.  
• Flexible scheduling available
• Previous customer service experience preferred, but not required. 
• Previous hotel experience a plus, but not required
• You must be able to pass a thorough background check

Benefits

We offer our eligible Associates a number of benefits to enhance their health and well-being:

• Group insurance, including medical, dental, vision and company-paid life insurance
• Paid time off including vacation days, personal days and holidays
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, accident, life and critical illness
• Life enrichment benefits including educational assistance, hotel discounts, travel assistance and more

For more information about Waterford Hotel Group, please visit our website at www.waterfordhotelgroup.com.

EOE/M/F/D/V