Waterford Hotel Group

Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to “wow” our customers, we invite you to explore a career with Waterford Hotel Group.

The Ideal Candidate for this Position

Reporting directly to the Director of Operations, this leadership position oversees all areas of operations, including Rooms and Food and Beverage. Responsibilities include executing flawless guest experiences, revenue generation, cost and policy controls, staffing, safety and sanitation.  Ensures implementation and delivery of the service standards and initiatives to exceed guest expectations, manages front of house and back of house operational departments, with clear and specific goals and accountability.  This position is actively involved in building strong relationships with local officials, businesses, and customers.  

Job Requirements

• Creating and nurturing a work environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service
• Examining employee and guest satisfaction results, and developing game plans to attack need areas while expanding on areas of strength
• Providing excellent customer service by being readily available to and approachable for all guests
• Addressing guest concerns in a proactive manner
• Ensuring that all team members meet or exceed all hospitality requirements

• 5 years experience in hotel operations management, or related professional area preferred
• Food and Beverage Manager experience in full service/convention hotel preferred
• Rooms and Related Manager experience in full service/convention hotel preferred
• Ability and willingness to work flexible hours including weekends and nights as business requires
• Strong desire to develop into a General Manager
• Strong customer relations skills and leadership capability
• Excellent verbal and written communication and presentation skill
• Detail oriented
• Ability to make quick decisions, problem solve to achieve guest satisfaction while ensuring compliance with policy and financial standards
• This position may require task force responsibilities from time to time, so the ability to travel is required
• This position would directly oversee various operation's departments in the absence of a department lead when necessary
• Must be able to pass a background check as well as be drug free

Benefits

We offer our eligible Associates a number of benefits to enhance their health and well-being:

• Group insurance, including medical, dental, vision and company-paid life insurance
• Paid time off including vacation days, personal days and holidays
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, accident, life and critical illness
• Life enrichment benefits including educational assistance, hotel discounts, travel assistance and more

EOE/M/F/D/V