One Lincoln Square
Gettysburg, PA 17325
Telephone (717) 337-2000
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posted September 27, 2023
Come for a JOB, stay for a CAREER.
Guest Service Agent
Come Join the Waterford Hotel Group Team!!
At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.
Guest Service Agent Overview:
Guest Service Agent is a fun, yet challenging role within the hotel, often the first and last point of contact for guests. Guest Service agents have a huge impact on the overall guest experience. Because of the visibility of this role within the hotel, most guests will contact the front to resolve any questions or concerns they may have during their stay. The Guest Service agents need to think quickly on their feet and be able to handle many situations during their shift. They must be able to prioritize and multitask to ensure guest satisfaction, all with a positive and pleasant demeanor. A “can-do “attitude is a must for front desk agent.
Greeting & Thanking guests in a sincere and friendly manner
Checking in and checking out guests.
Assigning rooms & taking care of administrative duties
Posting charges to appropriate accounts
Performing duties on a daily checklist
Passing information within departments to ensure guest satisfaction.
Communicating with guests and ensuring their needs are met.
If you are interested in kickstarting your career in the hotel industry and have the following skills, we would love to speak with you:
A keen eye for detail, time management and great customer service skills.
Pleasant and friendly demeanor.
Able to work as a team and independently.
Flexible working hours.
Ability to work with little or no supervision while meeting high-performance standards.
Physical mobility and stamina.
Must be able to pass a background check
Ability to follow instructions.
WATERFORD HEALTH AND WELLNESS
Health Insurance is available on the first of the month after hire!
We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from.
We know that life gets in the way, and YOU deserve to recharge.
Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!
On Demand Pay- Why wait for pay day – get your pay when you need it24/7.
Pet Insurance- We cover the whole family, and all associates are eligible for discounted pet insurance.
401k Plan- Nobody wants to work forever, start planning for your future now.
Hotel Discounts- It’s one of the biggest industry perks.
Shoes for Crews- All associates are eligible for a shoe subsidy through Shoes for Crews.
For more information, please visit our website at waterfordhotelgroup.com
119 Room Hotel
Welcome to the Gettysburg Hotel
The Gettysburg Hotel, Est. 1797 is located in the heart of historic downtown Gettysburg, Pennsylvania and is within walking distance to the Gettysburg battlefield, historic area attractions, and many downtown shops & restaurants.
This historic Gettysburg hotel is fully updated to offer superior service and modern amenities in a charming and ideal setting; rich in history and hospitable ambiance.
Each of the 119 well-appointed guest rooms and suites at the Gettysburg Hotel are designed with today’s traveler in mind. Gettysburg Hotel guests enjoy complimentary high speed wireless Internet, business center and fitness center access, a roof top swimming pool, new flatscreen HDTVs, casual dining at One Lincoln Food & Spirits, and so much more.
Our historic Pennsylvania hotel boasts approximately 9,000 square feet of versatile meeting space, including a magnificent grand ballroom overflowing with history. We offer award winning food, beverage and catering service beyond compare.
The hotel’s location and proximity to Gettysburg National Parks, Washington, D.C., Baltimore, Harrisburg and Hershey make it an ideal spot for traveling to a variety of historic sites and places of interest.