Guest Service Agent

Come for a JOB, stay for a CAREER.

Compensation: Competitive

Come Join the Waterford Hotel Group Team!

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.

The Ideal Candidate for this Position

We are looking for enthusiastic, friendly customer service professionals! Prior face-to-face customer experience is a huge plus but your attitude is more important. You must have a polished presentation with professional communication skills. Scheduling flexibility is a must.

Job Description

This position is responsible for providing superior customer service at all times. You will assists guests with check-ins/check-outs, resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc., as well as handling guest registration, room assignments, and accommodating special requests whenever possible.

Job Requirements

  • Must be an outgoing, positive, friendly person
  • Must be able to work a flexible schedule including nights, weekends and holidays
  • Previous customer service experience preferred
  • Previous hotel experience a plus, but not required
  • You must be able to pass a thorough background check.

WATERFORD HEALTH AND WELLNESS

Health Insurance is available on the first of the month after hire!

We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverageEveryone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from.

We know that life gets in the way, and YOU deserve to recharge.

Full-time associates receive paid time off within the first 90 days of employment.  We also offer paid holidays for eligible associates.  If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date! 

EXCITING EXTRAS

On Demand Pay- Why wait for pay day – get your pay when you need it 24/7.

Pet Insurance- We cover the whole family, and all associates are eligible for discounted pet insurance.

401k Plan- Nobody wants to work forever, start planning for your future now.

Hotel Discounts- It’s one of the biggest industry perks.

Shoes for Crews- All associates are eligible for a shoe subsidy through Shoes for Crews.

For more information, please visit our website at waterfordhotelgroup.com

EOE/M/F/D/V

Courtyard Lenox Berkshires

92 Room Hotel

Trailblaze your way through the Berkshires

Step into style at the picturesque Courtyard in Lenox, Massachusetts. Close to historic Lenox, Tanglewood, Norman Rockwell Museum, Edith Wharton’s The Mount, Jacob's Pillow, Hancock Shaker Village, Barrington Stage Co, Shakespeare & Co, Chesterwood, Naumkeag, The Clark Art Institute, Mass MoCA, Williams College Museum of Art, Williamstown Theatre Festival, Ramblewild and skiing at Butternut, Jiminy Peak, Bousquet, and Catamount! Enjoy a cocktail from The Bistro at our outdoor fire pit on a private woods edge. The Market is open 24 hours with snacks, beverages and personal care items. Workout at the fitness center or take a swim in the indoor pool or relax in the jacuzzi. Host a meeting or special event in our spacious meeting room.