Hampton Inn & Suites Berkshires-Lenox

445 Pittsfield Road

Lenox, MA 01240

79 Room Hotel
Managed By Waterford Hotel Group

Career advancement and same day pay through our DayForce Wallet App!

Guest Service Agent

Join our team today! We are looking for a hard-working and enthusiastic Guest Service agent to join our team!

Compensation: Competitive

Come Join the Waterford Hotel Group Team!

Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to “wow” our customers, we invite you to explore a career with Waterford Hotel Group.

The Ideal Candidate for this Position

We are looking for enthusiastic, friendly customer service professionals! Prior face-to-face customer experience is a huge plus but your attitude is more important. You must have a polished presentation with professional communication skills. Scheduling flexibility is a must.

Job Description

This position is responsible for providing superior customer service at all times. You will assists guests with check-ins/check-outs, resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc., as well as handling guest registration, room assignments, and accommodating special requests whenever possible.

Job Requirements

  • Must be an outgoing, positive, friendly person
  • Must be able to work a flexible schedule including nights, weekends and holidays
  • Previous customer service experience preferred
  • Previous hotel experience a plus, but not required
  • You must be able to pass a thorough background check as well as be drug free


We offer our eligible Associates a number of benefits to enhance their health and well-being:

  • Group insurance, including medical, dental, vision and company-paid life insurance
  • Paid time off including vacation days, personal days and holidays
  • Company-matched 401(k) plan
  • Voluntary benefits including short term disability, accident, life and critical illness
  • Life enrichment benefits including educational assistance, hotel discounts, travel assistance and more

For more information about Waterford Hotel Group, please visit our website at www.waterfordhotelgroup.com.    


Hampton Inn & Suites Berkshires-Lenox

79 Room Hotel

Shows, shops and a stroll in Lenox

In the heart of the Berkshires, we’re three minutes from downtown Lenox. Tanglewood, Berkshire Medical Center, and Edith Wharton's, the Mount, are within six miles. The Norman Rockwell Museum is nine miles away and the Colonial Theatre is a seven-minute drive. Enjoy free WiFi, our indoor pool, and our fitness center. Pets are welcome.