ABOUT US

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.

The Guest Service Agent role is a fun, dynamic, and essential position within the hotel—often serving as the first and last point of contact for our guests. Guest Service Agents play a major role in shaping the overall guest experience. Because of the visibility of this role, guests frequently rely on the front desk for answers, problem-solving, and support throughout their stay.

This particular position is unique: our lobby check-in area doubles as the hotel bar, so candidates must have bartending experience and feel confident balancing both hospitality and beverage service.

Guest Service Agents must think quickly on their feet, multitask with ease, and approach every situation with a positive, pleasant demeanor. A strong “can-do” attitude is a must!

• Greeting and thanking guests in a sincere, friendly, and professional manner

• Checking guests in and out efficiently

• Assigning rooms and completing administrative duties

• Serving guests at the lobby bar, including preparing and serving beverages

• Answering phones and responding to guest inquiries

• Posting charges to appropriate accounts

• Performing duties on the daily checklist

• Communicating and passing information to departments to ensure seamless service

• Engaging with guests, anticipating needs, and ensuring their stay exceeds expectations