ABOUT US

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves.  We provide competitive compensation, a tight-knit and supportive work environment. 

Come for a JOB, stay for a CAREER.

Security  Overview:

This is a seasonal position while the pool is monitored only.

The Safety & Security Pool Monitor is a position held by a professional responsible for checking guests into the hotel pool area, communicating with them, answering their questions about the aquatic facilities, explaining and enforcing rules and regulations, and identifying potentially dangerous behaviors.

Responsibilities include:

• Inspecting and patrolling the premises regularly.
• Greet each guest in a courteous and professional manner.
• Report suspicious behavior to appropriate management.
• Communicate with law enforcement if necessary.
• Monitor public access and ensure the security of all personnel and visitors.
• Respond to alarms and noise complaints.
• Investigate suspicious behavior and incidents.
• Maintain an activity log and prepare surveillance reports.
• Adhering to company policies and legal regulations.

Job Requirements:

The Safety & Security Pool Monitor is expected to display a positive, friendly, and outgoing attitude towards all guests/customers and fellow employees.

Engage with guests to ensure they follow the rules and regulations for a safe and pleasant stay.

Check each guest as they enter the pool area for appropriate documentation and ensure they are authorized to be there.

Secures guests information and protects privacy.

Will include some light cleaning and/or extensive cleaning, depending on shift.  Assist with maintaining wet floors, picking up towels and similar during shift.

• The Safety & Security Pool Monitor should warn violators of rule infractions and eject persons disturbing resort guests' peaceful and pleasant experience.
• Able to calm guests and visitors in emergent, emotional, or stressful situations.
• Retain and relay information received under stressful conditions, respond to calls quickly and calmly, and make sound decisions under pressure.
• Patrol resort pool areas to detect and report unsafe conditions and missing or inoperative safety equipment.
• Monitor and respond to pool door alarms and maintain wristband control.
• Check bags for banned items, such as glasses, outside food, or drinks.
• Should liaise with responding law enforcement officials and fire and medical resources.
• Maintain a high standard of personal appearance and grooming, including wearing a proper uniform and name tag.
• Maintain communication between the front desk, food and beverage, and maintenance of any issues needing attention.
• Handle items for "lost and found" according to standards
• Assist with intoxicated guests.

Since it is paramount, safeguarding guest information is of utmost importance. As such, it is incumbent upon the individual to ensure the privacy and security of such information is always upheld. Furthermore, maintaining a clean and organized work area is expected, with the required cleaning commensurate with the shift's demands. Finally, any other reasonable tasks requested by the manager are to be performed as part of the individual's duties.

WATERFORD HEALTH AND WELLNESS  

Health Insurance is available on the first of the month after hire!

We value the health and wellness of you and your family.  Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage.  Everyone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from.

We know that life gets in the way, and YOU deserve to recharge.  

Full-time associates receive paid time off within the first 90 days of employment.  We also offer paid holidays for eligible associates.  If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!

EXCITING EXTRAS 

On Demand Pay

Why wait for pay day – get your pay when you need it 24/7.

Shoes for Crews

All associates are eligible for a shoe subsidy through Shoes for Crews.

For more information, please visit our website at waterfordhotelgroup.com

EOE/M/F/D/V