Come Join the Waterford Hotel Group Team!!

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day.  We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.

Beverage Attendant Overview:

The Beverage Attendant plays an important role in creating a welcoming and enjoyable experience for our guests at Sheraton Flowood. With a friendly attitude and a focus on exceptional service, you’ll assist with beverage service, keep service areas stocked and organized, and help ensure every guest has a great experience.

Whether you’re preparing and serving beverages, assisting the bartender, replenishing supplies, or connecting with guests, you’ll help keep our beverage operations running smoothly.

Responsibilities Include:

• Greet and connect with guests in a warm, friendly, and professional manner.
• Assist with the preparation and service of alcoholic and non-alcoholic beverages in accordance with hotel standards and applicable laws.
• Answer guest questions regarding beverage selections, menu offerings, hotel services, and amenities.
• Take beverage orders and accurately enter orders into the POS system, as applicable.
• Assist bartenders and other Food & Beverage team members during busy service periods.
• Stock and replenish beverages, glassware, ice, garnishes, napkins, and other supplies throughout the shift.
• Maintain clean, organized, and fully stocked bar and beverage service areas.
• Collect and remove used glassware and maintain cleanliness of tables and surrounding service areas.
• Complete assigned opening, closing, and side-work duties.
• Monitor guest satisfaction and respond promptly and courteously to guest requests.
• Process guest payments and credit card transactions when required.
• Follow all hotel procedures regarding responsible alcohol service, food safety, sanitation, and workplace safety.
• Work collaboratively with fellow team members and offer assistance when needed.
• Assist in other Food & Beverage areas as needed to support a smooth and efficient operation.

Job Requirements:

• Friendly, outgoing, and guest-focused personality.
• Strong customer service and communication skills.
• Ability to work effectively both independently and as part of a team.
• Strong attention to detail and ability to stay organized in a fast-paced environment.
• Ability to follow instructions and established service standards.
• Flexible availability, including evenings, weekends, and holidays.
• Ability to stand and walk for extended periods and perform the physical requirements of the position.
• Previous restaurant, bar, beverage, or hospitality experience is preferred but not required.
• Must meet all applicable age and certification requirements for serving alcoholic beverages.
• Must be able to successfully complete required pre-employment screening.

WATERFORD HEALTH AND WELLNESS  

Health Insurance is available on the first of the month after hire!

We value the health and wellness of you and your family.  Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage.  Everyone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from.

We know that life gets in the way, and YOU deserve to recharge.  

Full-time associates receive paid time off within the first 90 days of employment.  We also offer paid holidays for eligible associates.  If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!

EXCITING EXTRAS 

On Demand Pay

Why wait for pay day – get your pay when you need it 24/7.

Pet Insurance

We cover the whole family, and all associates are eligible for discounted pet insurance.

401k Plan

Nobody wants to work forever, start planning for your future now.

Hotel Discounts

It’s one of the biggest industry perks.

Shoes for Crews

All associates are eligible for a shoe subsidy through Shoes for Crews.

For more information, please visit our website at waterfordhotelgroup.com

EOE/M/F/D/V