Waterford Hotel Group - Corporate Office

914 Hartford Turnpike

Waterford, CT 06385

Corporate Office
Managed By Waterford Hotel Group
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Regional Director of Operations

Remote
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Come for a JOB, stay for a CAREER.

ABOUT US

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.

About This Role

We are seeking an accomplished hospitality leader to serve as Regional Director of Operations, overseeing a portfolio of branded and independent hotels. This role is responsible for driving financial results, ensuring operational excellence, and strengthening relationships with ownership groups, brand partners, and property leadership teams. The Regional Director of Operations will be a strategic partner and hands-on leader, guiding General Managers and teams to deliver exceptional guest experiences and sustained business growth.

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Key Responsibilities

  • Provide operational and strategic leadership across a portfolio of branded and non-branded properties.
  • Partner with General Managers to set clear performance goals, drive accountability, and foster continuous improvement.
  • Oversee financial performance, budgets, forecasts, and P&L results, ensuring profitability and cost efficiency.
  • Monitor guest satisfaction scores, service standards, audits, and KPIs, implementing corrective actions as needed.
  • Ensure compliance with brand standards, company policies, and operational best practices.
  • Act as the primary liaison with brand representatives, ownership groups, and community stakeholders.
  • Support the development, coaching, and succession planning of hotel leadership teams.
  • Lead initiatives to enhance revenue generation, operational efficiency, and overall portfolio performance.

Qualifications

  • Minimum of 10 years of progressive hospitality leadership experience.
  • At least 5–7 years as a General Manager or Area General Manager, with proven multi-unit oversight preferred.
  • Strong track record of delivering financial success, operational excellence, and people development.
  • Demonstrated ability to build and maintain strong relationships with owners, brand partners, and diverse stakeholders.
  • Excellent analytical, communication, and leadership skills.
  • Experience with both branded hotels (Marriott, Hilton, Hyatt, etc.) and independent properties is highly desirable.
  • Bachelor’s degree in Hotel Management, Business Administration, or related field preferred.
  • This position requires extensive travel and close proximity to an airport.

Benefits

WATERFORD HEALTH AND WELLNESS

Health Insurance is available on the first of the month after hire!

We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from.

We know that life gets in the way, and YOU deserve to recharge.

Full-time associates receive paid time off within the first 90 days of employment.  We also offer paid holidays for eligible associates.  If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date! 

EXCITING EXTRAS

On Demand Pay- Why wait for pay day – get your pay when you need it24/7.

Pet Insurance- We cover the whole family, and all associates are eligible for discounted pet insurance.

401k Plan- Nobody wants to work forever, start planning for your future now.

Hotel Discounts- It’s one of the biggest industry perks.

Shoes for Crews- All associates are eligible for a shoe subsidy through Shoes for Crews.

For more information, please visit our website at waterfordhotelgroup.com

EOE/M/F/D/V

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Waterford Hotel Group - Corporate Office

Corporate Office

Company Description

Waterford Hotel Group manages properties in 9 states with more than 6,200 rooms. Our portfolio includes limited-service and full-service hotels, conference centers, all-suite and resort hotels, all of which are franchised or independently owned properties.

Why People Like to Work for Us

Waterford Hotel Group believes that the quality of our staff directly translates into operational excellence and overall guest satisfaction. The quality of our staff is reflected through the high levels of associate satisfaction, continuously motivated by a passion for excellence, integrity and fairness. This is achieved through on-going training, an emphasis on teamwork, an intimate knowledge of our properties and a thorough understanding of the needs of our customers, guests, and the communities we serve.

Waterford Hotel Group offers a wide range of benefits to eligible associates, which include medical, dental, life, and disability insurance, 401 (k) retirement plan, paid holidays, personal days, vacation time, educational assistance programs, and associate room discount.