ABOUT US

At Waterford Hotel Group, we take pride in cultivating a workplace that feels like home and brings out the best in you—each and every day. Our portfolio includes the J Collection Hotels of New Orleans, featuring eleven distinctive properties across the city’s most iconic neighborhoods, each blending local charm with exceptional hospitality. From the elegance of the French Quarter to the energy of the Central Business District, our teams create memorable guest experiences that celebrate the heart and soul of New Orleans.

We celebrate your successes, appreciate your strengths, and foster an environment where everyone can truly be themselves. Waterford offers competitive compensation and benefits, a supportive and tight-knit culture, and numerous opportunities for professional growth and advancement across our expanding portfolio. To view the J Collection portfolio managed by Waterford Hotel Group please visit: https://careers.waterfordhotelgroup.com/jcollectionhotels

Area Sales Manager – J Collection Hotels, New Orleans

The Area Sales Manager plays a key role in driving catering and event revenue across the J Collection Hotels in New Orleans, working collaboratively with on-property and regional leadership to develop business, strengthen community relationships, and deliver exceptional client experiences.

The Area Sales Manager is responsible to increase overall hotel revenues. They will actively prospect and qualify new business, produce and/or review all sales contracts, rate agreements, monitor and handle inquiry calls, provide client proposals in accordance with established departmental policies and procedures.

This position reports to the Area Director of Sales and Marketing and offers the opportunity to represent a diverse portfolio of boutique and lifestyle hotels, each with its own unique story and guest experience.

Your specific duties in this role will include:

• Working with management team in developing and executing sales strategies
• Assisting with the development and implementation of promotions, both internal and external
• Providing positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals)
• Recommending booking goals for sales team members
• Participate in client calls with members of your team to acquire new business and/or close on business.
• Executing and supporting the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence, etc.)
• Analyzing market information and implementing strategy to achieve property’s financial room and catering goals.
• Interacting with guests to obtain feedback and reviewing guest satisfaction results to identify areas of improvement.
• Ensuring Exceptional Customer Service
• Displaying leadership in guest hospitality, exemplifying customer service and creating a positive example for guest relations
• Developing and managing relationships with key stakeholders, both internal and external
• Interviewing hourly employees with the appropriate skills to meet the business needs of the operation.

Requirements:

We are looking for a self-motivated Hotel Sales Manager with solid leadership skills, a strong work ethic, and a drive to exceed expectations. It is also important that you have excellent communication, interpersonal and presentation skills as well as the ability to establish rapport with both new and existing clients.

Specific qualifications for the role include:

• Associate’s degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; Bachelor’s degree, a plus
• 1 year experience (1 year with a Bachelor’s degree) in sales and marketing, or a related professional area.
• Solid organizational, time-management, and prioritization skills
• Proven lead-generation and closing skills.
• Must be able to pass a background check.

WATERFORD HEALTH AND WELLNESS  

Health Insurance is available on the first of the month after hire!

We value the health and wellness of you and your family.  Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage.  Everyone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from.

We know that life gets in the way, and YOU deserve to recharge.  

Full-time associates receive paid time off within the first 90 days of employment.  We also offer paid holidays for eligible associates.  If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!

EXCITING EXTRAS 

On Demand Pay - Why wait for pay day – get your pay when you need it 24/7.

Pet Insurance - We cover the whole family, and all associates are eligible for discounted pet insurance.

401k Plan - Nobody wants to work forever, start planning for your future now.

Hotel Discounts - It’s one of the biggest industry perks.

Shoes for Crews - All associates are eligible for a shoe subsidy through Shoes for Crews.

For more information, please visit our website at waterfordhotelgroup.com

EOE/M/F/D/V